Placing an Order
Ordering online is fast, convenient and safe. We use a secure server for your protection. We currently use PayPal to accept online payments.
Each piece is created by hand once an order is received. While we strive to fill orders as fast as possible, please allow up to 14 days for your order to be completed and shipped. If you need an order in a hurry, please CONTACT US to see if we can expedite the shipping. Please do so before placing your order.
All orders shipped to an address in the South Carolina are subject to and will automatically be charged 8% sales tax.
Orders shipped outside the United States are not subject to sales tax.
We put a lot of care into each Zola design that we create, thus it is very important to us that you love your purchase. If, for any reason, you are not totally satisfied with your purchase, you may return it within 14 days of receipt for a full refund.
The item must be in its original, unused condition, with tags attached. Returns that arrive after 14 days are subject to a 25% restocking fee. No returns accepted after 30 days. Shipping charges are non-refundable. Unfortunately, custom orders cannot be returned or exchanged.
Exchanges may be made within 14 days of receipt. Please contact us to make arrangements for an exchange.
Each piece of Zola jewelry is guaranteed for a period of one year from the date of purchase. If, during that time, your item requires repair or adjustments, we will be happy to fix it free of charge. You will however, be responsible for the shipping and insurance charges incurred in sending your item back for repair. Please contact us to make arrangements for repairing your
Each piece of Zola jewelry is handcrafted using high quality materials and is to be worn and
enjoyed daily. Therefore, we offer a few guidelines to help you care for your jewelry and to ensure that your pieces last for many years to come.
Sterling silver may be cleaned with a soft silver polish cloth. When cleaning items with both silver and pearls, try
to avoid touching the pearls with the cleaning cloth, as the polish will lessen the luster of the pearls.
Freshwater pearls will lose their luster when in constant contact with perspiration, cosmetics and hair
products. To preserve their luster, you should gently wipe the pearls with cold water on a soft cloth, but be careful not to wet the silk string. Pearls are very soft and scratch easily. Please be careful that they do not come into contact with abrasive surfaces.
Silk Thread and Nylon Cord
Some of our pieces are strung using silk thread or nylon cord. These should not be worn in water or while playing sports. The string or cord can stretch and cause the thread to fray, thus the piece will eventually break.
Semi-precious Stones and Glass Beads
Stones and glass beads may become dull with wear. To clean them, you should gently wipe the stones or beads with cold water on a soft cloth.
*Apply cosmetics and hair spray BEFORE you put on your jewelry.
*Never wear jewelry while sleeping
*Never wear jewelry while swimming or in the shower
*Store your jewelry in airtight bags or a jewelry box to prevent tarnishing