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customer service
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* Placing an Order
* Shipping Information
* Sales Tax
* Returns, Exchanges & Repairs
* Caring For Your Jewelry
Additional Questions? Please contact us at sharon@zolajewelry.com .
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Placing an Order
Ordering online is fast, convenient and safe. We use a secure server for your protection. We accept Visa, MasterCard, American Express and Discover. If you wish to pay using a personal check or money order, please contact us for instructions.
Custom Orders
At Zola, we love to create special orders. Please contact us with a brief description of the item you’re dreaming of and we will try to make your dreams come true!
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Shipping Information
Please allow 14 days for your order to be shipped. We use FedEx for most of our packages, therefore we can not ship to P.O. boxes. Our U.S. shipping rates are as follows:
| Order sub-total |
Shipping Costs |
| $0 – 99.00 |
$6.50 |
| $100. – 225.00 |
$7.50 |
| $226. – 499.00 |
$8.50 |
| $500. and over |
$10.00 |
Please contact us for shipping rates outside the U.S.
If you need an item by rush delivery, please contact us for alternate shipping methods/rates and to check availability.
When we ship your package, you will receive an email confirmation containing your FedEx tracking number. You may use this number to track your package online at
www.fedex.com/us/tracking
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Sales Tax
All orders shipped to an address in North Carolina are subject to and will automatically be charged a 7.5% sales tax.
Orders shipped to addresses outside of N.C. are not subject to sales tax.
Orders shipped outside the United States are not subject to sales tax.
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Return Policy
We put a lot of care into each Zola design that we create, thus it is very important to us that you love your purchase. If, for any reason, you are not totally satisfied with your purchase, you may return it within 14 days of receipt for a full refund. The item must be in its original, unused condition, with tags attached. Returns that arrive after 14 days are subject to a 25% restocking fee. No returns accepted after 30 days. Shipping charges are non-refundable. Unfortunately, custom orders cannot be returned or exchanged.
Exchanges may be made within 14 days of receipt. Please contact us to make arrangements for an exchange.
Each piece of Zola jewelry is guaranteed for a period of one year from the date of purchase. If, during that time, your item requires repair or adjustments, we will be happy to fix it free of charge. You will however, be responsible for the shipping and insurance charges incurred in sending your item back for repair. Please contact us to make arrangements for repairing your piece.
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Jewelry Care
Each piece of Zola jewelry is handcrafted using high quality materials and is to be worn and enjoyed daily. Therefore, we offer a few guidelines to help you care for your jewelry and to ensure that your pieces last for many years to come.
Sterling Silver
Sterling silver may be cleaned with a soft silver polish cloth. When cleaning items with both silver and pearls, try to avoid touching the pearls with the cleaning cloth, as the polish will lessen the luster of the pearls.
Pearls
Freshwater pearls will lose their luster when in constant contact with perspiration, cosmetics and hair products. To preserve their luster, you should gently wipe the stones with cold water on a soft cloth, but be careful not to wet the silk string. Pearls are very soft and scratch easily. Please be careful that they do not come into contact with abrasive surfaces.
Silk Thread
Some of our pieces are strung using silk thread. Silk thread should not be worn in water or while playing sports. It will stretch the string and cause the silk thread to fray, thus the piece will eventually break.
Semi-precious Stones and Glass Beads
Stones and glass beads may become dull with wear. To clean them, you should gently wipe the stones or beads with cold water on a soft cloth.
*Apply cosmetics and hair spray BEFORE you put on your jewelry.
*Never wear jewelry while sleeping
*Never wear jewelry in water
*Store your jewelry in airtight bags or a jewelry box to prevent tarnishing
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